PokerQQ Privacy Policy – Your data, our responsibility

Welcome to PokerQQ. This Privacy Policy explains how PokerQQ collects, uses, stores, and protects your personal data. By registering or using the PokerQQ platform, you are considered to have consented to this Privacy Policy.

PokerQQ is a trusted online gaming platform for players in Bangladesh. We understand that your personal data is highly sensitive. That is why our Privacy Policy has been built in accordance with international data protection standards — so you can enjoy gaming with complete peace of mind.

This policy applies to the PokerQQ website, mobile app, and all other digital services. If you have any questions, please do not hesitate to contact our support team.

PokerQQ collects various types of information to deliver our services and maintain platform security. Details are outlined below:

PokerQQ never collects your bank account password, PIN, or full card number. If you are ever asked for such information, it is not from PokerQQ — please report it to our support team immediately.

PokerQQ uses your data only for specific, legitimate purposes. We never use your information beyond what is necessary.

• To create, verify, and secure your account.
• To process financial transactions and confirm deposits and withdrawals.
• To provide customer support and assist with issue resolution.
• To detect fraud and ensure the security of the platform.
• To personalize your gaming experience based on your preferences.
• To send promotions and bonus offers (with your consent).
• To meet legal obligations and report to regulatory authorities.
• To analyze and improve platform performance.

PokerQQ does not generally share your data with third parties. However, there are limited circumstances where this may be necessary.

• Payment Processor: Necessary information is shared with approved payment partners such as Mobile Banking, Nagad, and Rocket to process deposits and withdrawals.
• Legal obligations: Information may be disclosed in response to a court order, a lawful request from law enforcement, or a regulatory authority requirement.
• Technology Service Provider: Cloud storage, cybersecurity, and IT service providers are granted limited, contractually bound access to data.
• Identity Verification Service: Identity verification details may be shared with authorized verification providers as part of the KYC (Know Your Customer) process.

In all of the above cases, data sharing is governed by strict confidentiality agreements and limited strictly to the specified purpose. PokerQQ never sells data to advertisers or data brokers.

The PokerQQ website uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

• Essential cookies: Maintaining login sessions and security verification are essential — the site cannot function properly without them.
• Functionality cookies: To remember your language preference, theme settings, and login details.
• Analytics Cookie: To understand which pages are used most — without collecting any personal information.
• Security Cookie: To identify fraudulent activity and protect your account.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain platform features.

PokerQQ employs industry-leading technical and organizational measures to keep your data secure.

• All stored data is protected with 256-bit AES encryption.
• All data transmissions are encrypted via TLS 1.3 protocol.
• Multi-Factor Authentication (MFA) is available.
• Regular security audits and penetration testing.
• Real-time monitoring by our 24/7 cybersecurity team.
• Automatic detection of suspicious login activity and account protection.
• Data backup and disaster recovery plans are active.

Please note that no method of transmission over the internet is 100% secure. You are also responsible for using a strong password and keeping your login credentials confidential.

PokerQQ does not retain your data longer than necessary. Different types of information are subject to different retention policies.

• Account information: For the duration of account activity and up to 5 years after closure (as required by law).
• Transaction Records: A minimum of 5 years, in accordance with financial regulatory requirements.
• Gaming Log: Up to 2 years for dispute resolution.
• Cookie Data: Session cookies are cleared when the browser is closed; persistent cookies last up to 1 year.
• Support Conversations: Up to 1 year after the issue has been resolved.
• Marketing Preferences: Deleted immediately upon withdrawal of consent.

Once the designated retention period ends, your data is securely deleted or fully anonymized so that you can no longer be identified.

Every registered member of PokerQQ has the following rights over their own data. Contact our support team to exercise any of these rights.

PokerQQ strictly prohibits registration by anyone under the age of 18. We take special care to protect the privacy of minors.

• Age verification is mandatory during the registration process.
• If a minor is found to have registered, their account will be closed immediately.
• No data from minors is knowingly collected.
• If any such information has been collected inadvertently, it will be deleted immediately.

PokerQQ may update this Privacy Policy as needed. We will notify you in ways appropriate to the nature and significance of any changes.

• For significant changes, you will be notified by email or platform notification at least 7 days before the changes take effect.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• The "Last Updated" date at the top of this page will always reflect the most current version.
• Previous versions are available upon request.

We recommend visiting this page regularly, especially before each login.

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact our Data Protection Team.

• An initial response will be provided within 48 hours of receiving your complaint.
• Complex cases may take up to 15 business days to resolve.
• Requests to delete or correct data are typically completed within 7 business days.
• Data portability requests are processed within 30 days.

To explore more ways to contact us About Us Visit the page. For responsible gaming support, Responsible Gaming Read the page.